Shipments and returns
Delivery and Returns
1. Delivery Information
At PerfectIT Shop, we strive to ensure that your orders are delivered to you promptly and safely. Please review our delivery terms below:
- Shipping Locations: We deliver to [specify regions/countries you deliver to].
- Delivery Time: Orders are typically processed and shipped within 4 business days. Delivery times may vary based on your location and the availability of products.
- Shipping Charges: Shipping charges are calculated at checkout based on your location and the size/weight of your order. [Mention if free shipping is available for orders above a certain amount.]
- Order Tracking: Once your order is dispatched, you will receive an email with tracking information so you can monitor the progress of your delivery.
- Delivery Issues: If there are any issues with your delivery, such as delays, damaged goods, or incorrect items, please contact our customer service team at [sales@perfectitshop.com/9400653675].
2. Returns and Refunds
We want you to be completely satisfied with your purchase. If for any reason you need to return a product, please follow our returns process outlined below:
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Eligibility for Returns: Products must be returned within [7] days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
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Non-Returnable Items: Certain items are non-returnable, such as [mention any non-returnable items, e.g., software, customized products, etc.].
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Return Process:
- Request a Return: Contact our customer service at [sales@perfectitshop.com/9400653675] within [X] days of receiving your order to initiate a return.
- Return Shipping: Once your return is approved, you will receive instructions on how to send the product back to us. [Specify if customers are responsible for return shipping costs or if it is covered by your company.]
- Inspection: Upon receipt of the returned product, we will inspect it to ensure it meets the return criteria.
- Refund: If the return is approved, a refund will be processed to your original method of payment within [3] business days. [Mention any restocking fees if applicable.]
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Exchanges: If you need to exchange an item for a different size, color, or model, please contact us to arrange the exchange, subject to product availability.
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Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
3. Contact Us
If you have any questions or concerns about our delivery or returns process, please reach out to our customer service team:
- Email: sales@perfectitshop.com
- Phone: 9400653675
- Address: near st joseph hospital , pathanpuram